Active Incident

Updated a few seconds ago

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Cable Internet OutageOperational

Incident Status

Operational

Components

Cable/DSL Internet

Datacentres

YVR0 - Vancouver, External


December 12, 2025 11:11AM PST
December 12, 2025 7:11PM UTC
MONITORING

We are currently monitoring an outage affecting cable internet customers. It has been identified that a third party switch has gone offline. Technicians have been dispatched and we are waiting for updates from them. Next update to follow in 1 hour or if we receive an update sooner.

December 12, 2025 12:06PM PST
December 12, 2025 8:06PM UTC
RESOLVED

We are seeing services restored now. If you are still experiencing any issues please try restarting your modem/router.

December 13, 2025 4:43PM PST
December 14, 2025 12:43AM UTC
INVESTIGATING

We are getting alerts of a cable internet disruption. Currently investigating and will post updates as we receive them.

December 13, 2025 4:48PM PST
December 14, 2025 12:48AM UTC
MONITORING

We are seeing services recovering. Will post further updates once we receive more details from the third party.

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